Yes, we can store luggage before and after checkout, free of charge.

It is not possible to add an extra bed in your room.

We have rooms accessible to guests with reduced mobility on the ground floor, in the Cosy, Deluxe, Premium, and Prestige Suite categories. Please contact us by email at hello@villadorothea.pt so we can recommend the room best suited to your needs.

Please reference the rate that you booked for the cancellation policies associated with it or our terms and conditions of sales.

Once you have chosen the dates of your stay and your room, our partner will offer you a cancellation insurance. You can take out this insurance directly on our booking engine , just before confirming your stay. To find out more, read the cancellation insurance summary and terms and conditions. Book your stay with peace of mind!

We are happy to accommodate one (1) pet per room per night (max 8kg) for €20 per night per room. Your very special guests will even be provided with a basket and bowl upon request. You will be asked to pay a deposit of €100 upon arrival.

Please leave them in your room if you are going to the breakfast room, or in their carrier bag if you wish to take them with you. Please also keep them on a leash or in their carrier bag when moving around the hotel. They will undoubtedly be exemplary guests, but we ask you to clean up any messes they make and prevent them from barking. Any damage caused by your dog will be billed to you. Service dogs are of course welcome throughout the hotel.

We accept cash and all major credit cards, including Visa, American Express and MasterCard. Please note that we cannot accept payment by cheque. Our hotel does accept cash as payment at check-out, but a valid credit card must still be presented upon arrival.

For all reservations, guests must provide a credit card number in order to guarantee the reservation of its room for the duration of his stay:

-In the case of a flexible rate reservation, a pre-authorization of one (1) euro on your payment card at the time of booking. 7 days before your arrival, a new pre-authorization equivalent to the amount of the first night will be made on your payment card, for all types of rate conditions (except non-refundable rates).

In the case of a non-refundable reservation, the total amount of the stay will be charged at the time of booking.

To guarantee your security and ensure greater confidentiality, our website uses the SSL encryption protocol. When data is transferred over the Internet, the information entered in the various forms is automatically encrypted. The SSL (Secure Socket Layer) encryption system automatically encodes data before it is transmitted over the Internet. It is only decrypted once it reaches the server of our booking engine & online payment provider.

SSL is currently the most reliable and widespread solution. To be sure that your browser is compatible, check for a key or padlock icon.

Rates include VAT but exclude the current city tax per person per night.

If you would like to make a group booking for a celebration or event at our hotel, please note that the maximum number of rooms that can be booked online is four (4). Looking to book more? For detailed information, please contact our team at the following e-mail address : hello@villadorothéa.com

Rooms are available from 3 p.m. on the day of arrival (local time) and must be vacated by 12 p.m. on the day of departure.

For the comfort of our guests, all indoor common areas of the hotel are entirely non-smoking. Smoking in your room or in these areas may result in a fixed penalty fee of €200. Smoking is only permitted on the patio and rooftop, and under no circumstances inside the rooms.

No, Wi-Fi is complimentary at the Villa Dorothéa.

The closest subway station "Cais do Sodré" is located at 600 meters from the property.

The hotel does not offer private parking facilities. However, paid on-street parking is available in the surrounding streets and can be accessed via local parking meters. For greater convenience, guests may also use the Parking Cais da Viscondessa public car park, located a 12-minute walk from the hotel. Open 24 hours a day, the parking offers a daily rate of approximately €3.

Yes, all guests need a valid credit card that matches their Identification.

A la carte breakfast is served from 7am to 10.30am and costs EUR 25 per person per day. It includes Continental Breakfast plus a selection of hot dishes and beverages. Should you have any We also specific dietary requirements, do not hesitate to mention it to our team.

On simple request to our team, and payment of the supplement due, you can of course enjoy our breakfast. If you book directly on our website, your reservation already include complimentary daily breakfast, you do not need to book breakfast.

Please contact us at the following e-mail address: hello@villadorothéa.com

If you forget any personal items during your stay at the hotel, please contact us directly at the following e-mail address: hello@villadorothéa.com

Following your stay, you will receive a questionnaire to give us feedback on your experience.